Gallows Corner Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Gallows Corner Carpet Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, the customer agrees to these terms, which apply to carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, deodorising, and any related service arranged in writing or verbally. These terms are intended to be clear, fair, and consistent with UK consumer law. They do not affect your statutory rights.
For the purposes of these terms, “we”, “us”, and “our” refer to the service provider trading as Gallows Corner Carpet Cleaners. “You” and “your” refer to the customer, client, occupier, or authorised person requesting the service. All bookings are subject to availability, the suitability of the site, and the condition of the materials to be cleaned. We reserve the right to decline or amend a booking where access, safety, or cleaning feasibility is in doubt.
These terms apply to every carpet cleaning service and related treatment, whether booked as a one-off appointment or as part of a wider cleaning arrangement. Where a written quotation, estimate, booking confirmation, or invoice contains additional terms, those terms will apply alongside this document unless expressly stated otherwise. In the event of any conflict, the written confirmation issued for the specific job will take priority over these general terms.
Booking process begins when you request a quotation or appointment and provide the information needed to assess the work. This may include the type of flooring or fabric, approximate room size, visible staining, accessibility, parking restrictions, and any special requirements. We may rely on your description when providing a quotation. If the actual condition of the property differs from the description, the price or time required may need to be amended before the work begins.
After you accept the quotation or agree to proceed, a booking is formed once we confirm the appointment in writing, by message, by email, or by another recorded method. The confirmation may include the date, time window, price, expected duration, and any conditions that must be met before work starts. The customer is responsible for checking that the details are correct and for informing us promptly of any errors or changes.
We may require a deposit for certain appointments, larger jobs, repeat visits, or peak-time bookings. Where a deposit is taken, it will be clearly stated at the point of booking. A deposit secures the allocated slot and may be deducted from the final invoice unless otherwise specified. If the customer fails to provide access, fails to attend, or cancels outside the permitted cancellation period, the deposit may be retained to cover administrative and scheduling costs, subject to applicable law.
It is your responsibility to ensure that the areas to be cleaned are ready for service. This includes moving fragile or valuable items, removing small personal belongings, and ensuring that water, electricity, and access are available if required for the job. We may assist with light furniture movement where safe and practical, but we are not obliged to move heavy, fixed, hazardous, or highly valuable items. Any assistance provided is at our discretion and on the understanding that we are not liable for pre-existing weakness or hidden damage.
Payments are due in accordance with the quotation or invoice issued for the work. Unless otherwise agreed, payment is required upon completion of the service, on the same day, by the methods specified at booking or invoicing. We may accept bank transfer, card payment, cash, or other standard payment methods, but the available options can vary by job. Any payment processing fees, if applicable and legally permissible, will be explained in advance.
If you are a business customer, late payment may result in statutory interest and reasonable recovery costs being added in line with the Late Payment of Commercial Debts (Interest) Act 1998 and any subsequent regulations. For consumer customers, we will not impose unfair charges or penalties and will act in accordance with the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 where relevant, and other applicable UK law. All quoted prices are based on the information supplied before the appointment and may change if the scope of work changes.
Cancellations and rescheduling must be made as soon as possible if you no longer require the appointment or need to change the date. A reasonable notice period is required so that the slot can be reassigned. If you cancel within the agreed notice period, no cancellation fee will usually apply, unless a special order, deposit, or non-refundable cost has already been incurred and clearly notified to you. If we have already reserved significant time or materials for your job, we may retain part or all of any deposit to reflect our loss, provided this is lawful and proportionate.
If you are a consumer and the booking was made at a distance or off-premises, you may have cancellation rights under the Consumer Contracts Regulations 2013, subject to any lawful exception. If you asked us to begin work within the statutory cancellation period, you may be required to pay for the services supplied up to the point of cancellation. Where the service is fully performed with your express consent before the cancellation period ends, your right to cancel may be lost. We will where appropriate provide the required pre-contract information and cancellation details.
If we need to cancel or postpone due to illness, equipment failure, unsafe conditions, adverse weather, travel disruption, or another event outside our reasonable control, we will contact you as soon as practicable and offer a new appointment or a refund of any advance payment for the affected service. We are not responsible for losses caused by events that are beyond our control, provided we have taken reasonable steps to minimise inconvenience. We will never cancel unfairly or without good reason.
Service conditions and exclusions apply to all carpet and upholstery cleaning work. While we use professional methods intended to clean and restore surfaces, we cannot guarantee the removal of every stain, odour, mark, or contamination. Some substances become permanent after setting, or may have altered the structure or colour of fibres, dyes, and underlay. No guarantee is given that all pre-existing damage, wear, fading, pile distortion, or treatment history can be reversed by cleaning.
Before treatment begins, we may inspect the item or area and advise if there is a risk of shrinkage, colour bleed, browning, fibre distortion, texture change, or residual marking. You agree that any pre-test or quotation is based on a visual assessment and available information only. If you decline recommended testing or instruct us to proceed despite a known risk, you accept responsibility for the consequences to the extent permitted by law. Any special instructions provided by the manufacturer or the customer should be disclosed before cleaning starts.
We are not responsible for damage arising from unsuitable pre-existing conditions, including worn backing, failed seams, hidden water damage, mould, unstable dye, defective installation, poor maintenance, or the use of unapproved previous treatments. We may refuse to clean an item if we consider it unsafe, likely to deteriorate, or beyond reasonable restoration. Where we do continue, any limitations, exclusions, or special risks identified at the outset form part of the service agreement.
Liability is limited in line with applicable UK law. We will exercise reasonable care and skill in performing the service, but our liability does not extend to unavoidable changes in appearance, normal wear and tear, or issues caused by hidden defects. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
If we are found liable for loss or damage arising from our service, our total liability will be limited to the price paid or payable for the specific service giving rise to the claim, except where a greater limit is required by law. We will not be liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or emotional distress, except to the extent such exclusions are prohibited. This limitation applies to the fullest extent permitted by the Consumer Rights Act 2015 and other relevant legislation.
Any claim for damage or unsatisfactory work should be raised promptly, and in any event within a reasonable period after completion. You must allow us a fair opportunity to inspect the issue, discuss it, and where appropriate remedy the concern. In some cases, the appropriate remedy may be a re-clean, a partial refund, or another proportionate solution. No third party should attempt remedial treatment without our prior consent if you intend to rely on the matter as a claim against us.
Waste regulations and disposal are an important part of responsible service delivery. We will handle wastewater, removed debris, used consumables, and waste arising from the cleaning process in accordance with applicable UK environmental requirements, including the Environmental Protection Act 1990, duty of care principles, and any local restrictions that apply to lawful disposal. We will not knowingly dispose of regulated waste in an unlawful manner.
Where waste is generated by the service, we may remove it only if this is part of the agreed scope and if doing so can be carried out safely and lawfully. Any hazardous materials, contaminated items, needles, bodily fluids, asbestos-related debris, or substances subject to special handling rules must be disclosed in advance and may require specialist treatment or refusal of service. You must not ask us to transport, conceal, or dispose of prohibited waste.
If the property contains contaminated materials, infestations, or biohazards, we may suspend work until the issue is properly assessed. Additional charges may apply if specialist equipment, protective measures, or licensed disposal arrangements are necessary. If we are required to leave the site because of undisclosed hazardous waste, you may remain liable for the call-out fee, time spent, and any lawful disposal or safety costs incurred before the issue was identified.
Customer obligations include providing accurate information, ensuring lawful access, and obtaining any necessary permission from landlords, managing agents, freeholders, or other relevant parties before work is carried out. You must ensure that pets, children, and vulnerable occupants are kept safe during the visit. We may pause or stop work if conditions are unsafe or if we are obstructed from completing the service properly. Delays caused by incomplete preparation or restricted access may result in additional charges.
You are responsible for confirming that any sensitive surfaces, fittings, or furnishings can be safely cleaned and for informing us of manufacturer warnings, prior repairs, or known defects. Where parking restrictions, permit requirements, or access limitations affect the job, you should tell us in advance. If our arrival is delayed because the site is not ready, or because the stated access arrangements are incorrect, we may charge a waiting fee or treat the booking as a failed appointment if the delay becomes excessive.
Data, privacy, and records are handled in a proportionate way for the purposes of managing bookings, invoices, communications, and service history. Any personal information you provide will be used only as needed to administer the service, comply with legal obligations, and maintain proper business records. We may retain job details for accounting, warranty, dispute resolution, and regulatory purposes for as long as reasonably necessary. Any personal data will be handled in accordance with applicable UK data protection law.
General provisions
These Terms and Conditions may be updated from time to time to reflect legal, operational, or administrative changes. The version in force at the time of your booking will normally apply to that booking, unless a later agreed variation is made in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force. Any failure by us to enforce a term on one occasion does not waive our right to enforce it later.
We may transfer our rights and obligations under these terms to another suitably qualified provider if necessary for business or operational reasons, provided this does not reduce your rights. You may not transfer your booking to another person without our consent. Any variation to the agreed service should be confirmed in writing to avoid misunderstanding. These terms are intended to be interpreted reasonably and in good faith, with the aim of supporting a clear and professional service relationship.
Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also benefit from mandatory consumer protections available in your home jurisdiction. Any dispute arising from or connected with these terms, the booking, or the service will be subject to the non-exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise.
